Implementation & Support

Setting up Atamis 3.0 is straightforward and Atamis will guide you through the set up process.

What software needs to be installed?

There is absolutely no software to install. The system is delivered as software-as-a-service (SaaS), which means that it’s already installed and hosted, and can be accessed through any web browser once we’ve set up your login.

What needs to happen before I can start using Atamis modules?

The Atamis team will provide you with a Briefing Pack for the modules you require. This will cover everything that we and you need to do to get you set up. The main tasks you will need to get involved with are:

  • Attend Kick-off Meeting (at your site or via webinar)
  • Attend Design Workshops (where applicable)
  • Send Data for us to pre-load
  • Validate the system configuration and data
  • Attend training

Everything else is taken care of for you. Our smaller clients are normally set up within a few days. For larger implementations, e.g. hundreds of end users, we dedicate a PRINCE/2 qualified Project Manager to co-ordinate the project team's activity and can customise a roll-out plan to meet your requirements.

What Support and Maintenance is included?

Atamis provides all the support and technical assistance you will need to gain maximum use from your Atamis system, and will process all of any regular data loads and other routine data maintenance tasks.
There are four scheduled releases containing new system features every year. These are included in our management charge. The release procedures are designed to ensure that system upgrades do not conflict with bespoke customisations made to client systems.

Atamis Terms and Conditions

See our Standard Terms and Conditions for information.

Contact

South Gate House, Wood Street, Cardiff CF10 1EW

029 2279 0052

info@atamis.co.uk


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